Haptik Tech Blog

Ensuring Data Sovereignty: Jio Haptik Completes SAR Audit for Data-localization

Kishore Mavuri — Fri, 12 Jul 2024 10:21:35 GMT

Data localization has emerged as a pivotal requirement in today’s digital era, particularly in the context of national security and data sovereignty. The Indian government has been proactive in mandating data localization across various sectors such as BFSI, Defence and Healthcare to ensure that critical data concerning Indian citizens and businesses is stored within the country's borders. The sectoral regulators like Reserve Bank of India (RBI), Insurance Regulatory and Development Authority of India (IRDAI), Securities and Exchange Board of India (SEBI) have already mandated data residency with the regulated entities for specific sensitive data (as per the sectoral norms). This mandate aims to secure and protect the privacy of individuals and bolster the nation's cybersecurity framework.

Though not a regulated entity, Jio Haptik Technologies Limited, a leader in conversational AI solutions, has recently achieved a significant milestone in this domain by completing the Audit for data localization and procuring the System Audit Report (SAR) for the same. The audit was conducted by Talakunchi Networks, an independent third-party auditor accredited by CERT-in (Computer Emergency Response Team – India). This blog delves into what this achievement means for Haptik, its clients, and the broader landscape of data security and compliance in India.

Reaffirming Our Commitment to GDPR: Enhanced Security and Privacy Measures at Jio Haptik

Amit Nandi — Mon, 01 Jul 2024 08:02:39 GMT

In today's digital age, where data breaches and privacy concerns dominate headlines, protecting personal information has never been more critical. At Jio Haptik, we recognize the importance of data privacy and security, and we have been steadfast in our commitment to the General Data Protection Regulation (GDPR) since our compliance starting from 2020. As we revisit and reinforce our adherence to GDPR, we are excited to re-announce our compliance with enhanced measures that reflect our dedication to safeguarding personal data and to the latest inclusions in the GDPR like New Standard Contractual Clauses (SCCs), Schrems II Ruling, Enhanced Focus on DPIAs, Whistleblower Protection Directive, etc.

The Landscape of Large Language Models (LLMs): Risks, Balancing Options & Way Forward

Ranvijay Jamwal — Fri, 16 Feb 2024 13:53:48 GMT

When we talk about using super-smart computer programs like OpenAI GPT, Gemini and Claude2 in real life, it's not all just fancy tech talk. In the real world, these smart tools come with some things to think about. We're not just looking at how well they can do things; we're also thinking about how to make sure they're fair, accurate, and useful. This part of the discussion dives into the real challenges we face when we put these tools to work, from dealing with unfair stuff they might say to making sure they use the right information. It's all about finding the right balance between cool technology and making sure things work well for everyone.

How Mobile Development Is Different from Website Development (Part 2)

Ketan Doiphode — Thu, 18 Jan 2024 11:03:20 GMT

In the previous section, we discussed the significant differences between mobile and web development touchpoints. In this blog post, we will take a closer look at the engineering aspect of mobile development, aimed at engineers who may not have an extensive technical background but possess a reasonable understanding of the subject matter.

Why "Reverse Prompt Engineering" is the Magic Key to Production-Ready Prompts

sushant@haptik.ai (Sushant Randive) — Thu, 28 Dec 2023 09:02:00 GMT

The advent of Large Language Models (LLMs) is like the birth of the internet. And just as the internet connected the world in unprecedented ways, LLMs are now connecting the dots of Artificial Intelligence.

Naturally, this breakthrough has sparked the development of countless AI applications and tools. And “Prompt Engineering”, the art of crafting queries that elicit the desired responses from these LLMs, has thus become a hot topic.

Decoding the New Indian Digital Personal and Data Protection Act (DPDP) 2023

Ranvijay Jamwal — Mon, 14 Aug 2023 14:30:00 GMT

Amid the rising concerns over data breaches and privacy violations, governments across the globe are intensifying their efforts to oversee how personal data is gathered, processed, and stored. "With this backdrop, India has rolled out its Digital Personal and Data Protection Act (DPDP) 2023." In this blog, we will explore the central elements of this legislation and offer a practical checklist to aid in ensuring adherence.

The DPDP Act 2023 is a groundbreaking piece of legislation aimed at safeguarding the privacy and protection of personal data of individuals within India’s borders. It follows in the footsteps of global data protection frameworks such as the European Union’s General Data Protection Regulation (GDPR) and seeks to provide individuals with greater control over their personal information while establishing a robust framework for organizations to handle data responsibly.

How Mobile Development is different than Website Development (Part 1)

Ketan Doiphode — Tue, 30 May 2023 12:48:05 GMT

Mobile development and website development are two different branches of frontend software development that have their own unique set of challenges and requirements. While there are some similarities between the two, the differences are significant enough that they require different approaches and methodologies.

Explained: Haptik SDLC Process

Ranvijay Jamwal — Mon, 17 Apr 2023 11:41:16 GMT

At Haptik, our focus is always on delivering quality products to our clients, and to achieve this, we have established a robust software development life cycle (SDLC) process. This blog will take you through our entire feature development process, which comprises of five high-level phases.

Securing PII Data at Scale

Priyank Suthar — Mon, 13 Mar 2023 08:03:57 GMT

At Haptik, we have a platform that clients use to create chatbots to interact with their customers. Although each chatbot serves a different business use case, sensitive PII data handling during a conversation is a common problem across the system. On a day-to-day basis, users share their personal and sensitive data such as phone numbers, credit card numbers, sensitive documents, addresses, and many other details on various portals, and securing personal data is paramount to our business.

ChatGPT: Revolutionizing Information Security and Cloud Security

Amit Nandi & Co-Authored by ChatGPT — Fri, 24 Feb 2023 12:25:00 GMT

The world is rapidly evolving and with each passing day, new advancements are being made in the field of technology. As technology evolves, so do the threats to its security. Cybersecurity and Cloud security are becoming more critical than ever. With the increasing number of cyber-attacks and data breaches, it is imperative that organizations take proactive measures to secure their systems and data.