Automate Customer Engagement at Scale with SMS Chatbots

Instead of just sending bulk blast SMS to your customers – give them the opportunity to text you back and complete their desired action to move further in their customer journey.

Powered by Haptik's Conversational AI.

98%

open rates, highest than any other marketing channel

64%

consumers think businesses should contact them via SMS

75%

of consumers want to receive SMS with special offers

60 %

lesser agent hours required with automated SMS

Why should you use an SMS chatbot?

Unlock maximum reach within your users by delivering text messages straight to their inbox with the highest open & click rates

Trigger personalized notifications to pique interest at the right time in the user journey and initiate conversations

Enable two-way and free-flowing conversations with customers powered by Haptik's Natural Language Understanding (NLU)

Instantly resolve queries to drive high customer satisfaction

Handoff complex queries to agents to provide the required human assistance

Collect user feedback to further improve your offerings

Why Haptik?

A/B test campaigns

Run A/B tests for your SMS marketing campaigns to make customers relate to your messages

Expore Conversational Marketing

Powered by AI

Truly understand what your customers need and engage in conversations that feel natural and have a human touch

Learn about Haptik's NLU

Out-of-the-box integrations

Integrate with Twilio, Shopify, CRM, Livechat, Ticketing and various other tools that you already use in no time

Learn about Integrations

Powerful Analytics

Track metrics that matter to your brand and improve your SMS campaigns with actionable insights

Learn about Analytics

See it in action!

Convenient and conversational, SMS facilitates a direct, personal engagement between brands and their customers.

Drive engagement at every stage of the customer lifecycle

Here are some examples of how you can use SMS chatbots to proactively message your customers.

It all starts with one text to get the conversation going and build life-long relationships.

Drive Engagement | SMS Chatbot

Trusted by the World's Leading Brands

Brands SMS Chatbot